Alarm Response & Keyholding | PSNR Service Limited

When your alarm activates at 3am, someone has to attend. Keyholding and alarm response means that someone is a trained officer rather than a member of your staff driving to a dark site with no idea what is waiting.

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01

The Service

Secure key holding. Your keys are held in a controlled key safe, never labelled with your address or business name, and signed in and out on every movement.
Alarm activation response. On activation we attend within the agreed response time, day or night, every day of the year.
Full site check. External perimeter first, then internal sweep where safe, identifying the cause of activation.
Making the site secure. Where there has been a break-in, we secure the premises and remain on site until a boarding-up contractor or your representative arrives.
Emergency services liaison. Police, fire and ambulance are met and briefed on site by our officer.
Written report. Every call-out produces a report covering time of attendance, findings and action taken.

02

The Case for Outsourcing It

Lone worker liability. Sending an employee to an unknown situation alone at night creates a genuine duty-of-care exposure under health and safety law. Most businesses have never assessed this properly.
Trained assessment. Our officers know how to approach a potentially occupied building, what to preserve as evidence and when to withdraw and call police.
Staff wellbeing and retention. Repeated night call-outs wear people down. Removing them is one of the cheapest morale improvements available.
Insurance conditions. Many policies require a nominated keyholder able to attend within a set time. A professional service satisfies that; a manager on holiday does not.

03

How Response Works in Practice

Response times are agreed in advance based on your location and stated in the contract. We quote what we can actually achieve, not a marketing figure.
You nominate escalation contacts. We tell you what happened — we don't wake you for a false activation unless you ask us to.
Where activations are frequent, we report on the pattern. Often the real fix is a faulty sensor or a door that doesn't seat properly, and identifying that saves you more than the service costs.
Keys can be collected and returned at contract start and end, with signed records both ways.

Common Questions

Alarm Response & Keyholding — Questions We Get Asked

How quickly will you attend?

It depends on the distance from our nearest available officer, and it is agreed and written into the contract. Be sceptical of any provider quoting a flat response time nationwide without seeing your address.

Is our key safe with you?

Keys are held in a secure key management system, unlabelled and cross-referenced by code only. Someone gaining access to the keys learns nothing about which premises they open.

Do you charge per call-out?

Keyholding is a fixed monthly fee. Attendance is usually charged per call-out, which keeps the standing cost low. Both are stated clearly up front — there are no surprise charges.

What if there's been a break-in?

We secure the scene, call police, preserve evidence where possible, and stay on site until the premises are made secure. You get a full written report the same day.

Talk To Us About Alarm Response & Keyholding

Tell us about your site and we'll come back within one working day with a straight answer on what you need and what it costs. No obligation, and no pressure if the answer is that you need less than you thought.

Message Us +44 7344 356364 Full Enquiry Form

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