24/7 UK-Wide Coverage

CCTV Monitoring

Someone actually watching, not just recording

Most CCTV systems record evidence of something that has already happened. Monitored CCTV puts a trained operator behind the cameras in real time, so intrusions are interrupted rather than reviewed the next morning.

01

What Monitoring Involves

  • Live alert review. When a camera triggers, an operator assesses the footage within seconds and determines whether it is a genuine intrusion, an animal, weather or a system fault.
  • Audio challenge. Where your system supports speakers, the operator speaks directly to the intruder. Being addressed by name of location ends the majority of incidents immediately.
  • Escalation. Confirmed intrusions are escalated to police, to your keyholders, or to our own mobile response — whichever your plan specifies.
  • Virtual patrol tours. Scheduled sweeps through your cameras at set times, checking the site the way a patrolling officer would.
  • Footage retrieval. Assistance locating and exporting footage for insurance claims, HR matters or police investigations.
02

Working With Your Existing System

  • We monitor the cameras you already have. In most cases no new hardware is needed — we connect to your existing recorder remotely.
  • During setup we review camera coverage honestly and tell you where there are blind spots. You are free to act on that or not; we are not selling you equipment.
  • If your system genuinely isn't fit for monitoring, we will say so rather than take a monthly fee for watching cameras that cannot see anything useful.
  • Where you do need installation, we can recommend accredited installers — but we take no commission, so the recommendation is based on their work.
03

Data Protection Obligations

  • CCTV footage is personal data. Operating it makes you a data controller under UK GDPR and the Data Protection Act 2018.
  • You need clear signage, a lawful basis for recording, a defined retention period and a process for handling subject access requests.
  • If cameras cover any public space, you should complete a Data Protection Impact Assessment. The ICO publishes free guidance on this.
  • We work within your policy and can advise on what monitoring requires — but the legal responsibility as controller stays with you.
Common Questions

CCTV Monitoring — Questions We Get Asked

Usually not. Most systems from the last several years can be monitored remotely. We check yours during the survey and tell you plainly either way.

That is your choice. Out-of-hours only is the most common — covering the period when the site is empty. Full 24/7 is available where the risk justifies it.

The operator verifies and stands it down. No call-out, no charge, no disturbing you at 2am. Filtering false alarms is one of the main benefits of monitoring.

Sometimes, particularly with remote monitoring on higher-risk premises. Ask your broker specifically about monitored CCTV — the answer varies a great deal by insurer.

Talk To Us About CCTV Monitoring

Tell us about your site and we'll come back within one working day with a straight answer on what you need and what it costs. No obligation, and no pressure if the answer is that you need less than you thought.

Also From PSNR

Our Other Services