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Door Supervision

Licensed door staff for venues and events

Door supervisors manage who comes into your venue, how the space is used once they are inside, and how situations are resolved before they escalate. Done well, it protects your licence as much as your premises.

01

On the Door and Inside

  • Age verification and ID checking. Challenge 25 applied consistently, with refusals logged. This is the single biggest protection for your premises licence.
  • Capacity management. Accurate counting in and out, so you never exceed your licensed capacity — a breach that can cost you the licence itself.
  • Search and refusal. Conducted lawfully and proportionately, with clear records of who was refused and why.
  • Conflict resolution. Trained de-escalation first. Physical intervention is a last resort, used only where lawful and proportionate.
  • Vulnerability safeguarding. Identifying customers who are vulnerable through intoxication or circumstance, and ensuring they leave safely.
  • Incident recording. Written records of every significant incident, which protect you if a complaint or licence review follows.
02

Licensing and Your Legal Position

  • All door supervisors hold a current SIA Door Supervisor licence, displayed visibly while working, as required by law.
  • Using unlicensed door staff is a criminal offence for the supplier and creates serious exposure for the venue. We verify every licence against the SIA register before a shift.
  • Staff are briefed on your specific premises licence conditions, house policies and refusal procedures before their first shift — not handed a generic script.
  • Incident and refusal registers are maintained to the standard licensing officers and police expect to see at review.
03

Venues We Cover

  • Bars, pubs and nightclubs — regular contracted cover or one-off busy nights.
  • Restaurants and hotels — discreet front-of-house presence suited to the setting.
  • Private and corporate events — guest list management, access control, VIP areas.
  • Conferences and exhibitions — accreditation checking, stand security, overnight cover.
  • Festivals and outdoor events — gate teams, wristband checking, crowd flow.
Common Questions

Door Supervision — Questions We Get Asked

Your premises licence may specify a ratio. Where it doesn't, capacity, layout, number of entrances and the nature of the night all matter. We advise honestly — overstaffing a quiet Tuesday helps nobody.

Yes. Single nights, seasonal peaks and one-off events are all fine. Regular contracts get priority on busy dates such as New Year's Eve, so book those early.

Staff follow a defined escalation procedure, preserve evidence, assist emergency services and produce a written statement. You receive a full report, which is what you will need if the incident reaches a licence review.

Yes — public liability and employers' liability. Certificates are provided at contract start and on renewal.

Talk To Us About Door Supervision

Tell us about your site and we'll come back within one working day with a straight answer on what you need and what it costs. No obligation, and no pressure if the answer is that you need less than you thought.

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